Returns Policy

1. Return Eligibility

To qualify for a return, please ensure that:

• Your item was purchased within the last 30 days.
• The item is unused and in its original condition.
• The original packaging is included.
• You provide a receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made products
• Sale or clearance items
• Gift cards
• Downloadable digital products
• Items that have been worn, washed or altered

3. How to Start a Return

1. Contact us by email or phone to request return authorisation.
2. Securely package the item together with your proof of purchase.
3. Send the parcel to the address below:

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7–14 business days.

Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

5. Exchanges

We replace products only if they are defective or damaged. Please contact us before returning your item so we can arrange an exchange.

6. Shipping Costs

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• We recommend using a tracked shipping service or purchasing shipping insurance.
• We cannot guarantee receipt of returned items without tracking.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account.
• Contact your card provider or bank.
• If you still have not received your refund, please contact us.